WORLD WORKERS PRIVACY POLICY
Version 002 – May 2024
World Workers Pty Ltd and its associated companies (“the Company”) acknowledges and respects the privacy of individuals. This Policy explains how we collect, use, disclose, retain and manage your personal information (Personal Information) in the course of our business. The Company is committed to ensuring the privacy of the personal information provided to us and to complying with all of our privacy obligations as set out under the Fair Work Act 2009 (Cth), Privacy Act 1988 (Cth), and the Australian Privacy Principles (APR) in Australia and as set out in the Privacy Act 1993 In New Zealand (“Privacy Act”).
You are not obligated to provide your Personal Information to us, however, if you do not provide us with the Personal Information we require, or where Personal Information provided is inaccurate or irrelevant, we may not be able to engage with you or may be limited in our ability to engage with you and provide you access to our services.
We reserve the right to make changes or updates to this Privacy Policy from time to time. Should we do so, we will update this policy on the the Company website (Website) and notify you of any material changes using the personal details which you have provided.
If you do not agree with the practices described in this Privacy Policy, please do not provide us with your Personal Information or interact with our Website.
Our Privacy Policy
The Company is required to collect, hold, use and/disclose personal information related to individuals for the performance of business activities.
Personal Information
Personal Information is information or an opinion about an identified, or reasonably identifiable, individual.
The Company engages with various individuals, including but not limited to customers, visitors of the Website and employees. During the provision of C&D;’s services, the types of information that Company collects will depend on the service requested by you.
The personal information we may collect from you include name, email address, address, contact telephone number, gender, age, qualifications, skills, interests, employment history, references, emergency contact details, taxation, and payment details. It would also include the opinions of others about your work performance, whether true or not, your work experience and other information obtained by the Company in connection with any possible work placements.
- The Company collects your Personal Information in various ways including when you:
- visit the Website (or any application managed by us);
- interact with our links;
- register to receive communications;
- interact or follow our social media pages or profiles;
- send through information through any medium;
- participate in a survey or other research activities;
- request information from us or submit any feedback or query;
- submit job applications or other forms; and
- otherwise provide us with Personal Information in person or via telephone, email, fax, post or other means.
We will, in most cases, collect Personal Information directly from you through written and verbal communication. There may be other occasions when we collect your Personal Information from other sources such as internet service providers, publicly maintained records, including records publicly available through social media, or other third parties.
Sensitive Information
Sensitive information is Personal Information which includes information or an opinion about you on: racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional/trade association or trade union, sexual preferences and philosophical beliefs, criminal record, and medical history. The Company will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary.
Use of Personal Information
Your personal and sensitive information may be used for the purposes for which it was collected and in connection with the following, including but not limited to:
- confirming your identity;
- facilitating payment for our services;
- communicating with you;
- monitoring, auditing and evaluating our services;
- providing you with relevant information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
- facilitating our internal business operations (including the management and improvement of services, analysing future client needs, modelling data, maintaining our relationship with you, data testing and security);
- complying with any legal or regulatory requirements;
- dealing with any complaints or enquiries;
- assessing your application (i.e. employment);
- informing you of future activities or events and to facilitate improvements to the services provided to you;
- identifying users to prepare customised web pages; and
- any other purposes where consent has been provided.
For any of the above purposes we may contact you by electronic or other means.
Personal Information you provide is considered a company asset and may be included among transferred assets if we merge, combine or divest part of our business unless prohibited from doing so by law.
Generally, the particular purpose for which Personal Information is collected is either specified or reasonably apparent at the time the Personal Information is collected.
Disclosure of Personal Information
Generally, we will only disclose your Personal Information for the purposes listed above. This may include disclosing your Personal Information to:
- our related entities to facilitate our and their internal business processes;
- third party service providers, who assist us in operating our business (including professional advisors, financial advisors and dealers, and technology service providers); C&D;’s contractors and suppliers, including IT contractors and database designers;
- any other third parties engaged to perform functions or activities on our behalf, including direct marketing; and
- any other entity, with your consent, or to whom disclosure is required or authorised by law.
This disclosure is done on a confidential basis or otherwise in accordance with the law. If we engage a third-party contractor to perform services which involves handling your Personal Information, the contractor will be subject to the same privacy obligations as we are to protect your Personal Information. However, you should note that other third parties may collect, hold, use and disclose your Personal Information in accordance with their own privacy policies and procedures and these may be different from our own.
Overseas Disclosure
We may disclose your Personal Information to our related entities in other countries if you are off shore. Our third-party services providers may also disclose your Personal Information to overseas recipients. In circumstances where the provision of your Personal Information to an overseas recipient may be deemed use rather than disclosure, we will instead comply with our use policy as outlined above.
Direct Marketing
We may collect, hold, use and disclose your Personal Information in order to inform you of services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.
We do not provide your Personal Information to other organisations for the purposes of direct marketing.
Security
The Company
stores and holds Personal Information electronically and/or in hard copy. We will take reasonable steps to store and hold Personal Information in a secure and restricted manner and to protect Personal Information from misuse, loss and unauthorised access, modification or disclosure. Access to your Personal Information is limited to those individuals who require such access in order to perform their duties and responsibilities. Any Personal Information held by a third-party storage provider is done so under a contractual obligation of confidentiality and non-disclosure.
While we have implemented a number of protection mechanisms, you should be vigilant and note that there are inherent risks associated with transmitting Personal Information via the internet.
This means we cannot guarantee that data transmission will be 100% secure or safe from attack from unauthorised intruders and no data protection or security measure is completely secure, particularly in relation to online transmissions. You must take care to ensure you protect your Personal Information and you must notify us as soon as possible after you become aware of any security breaches.
Your Personal Information, where not stored electronically, is stored in our secure office premises with restricted access or with an offsite secure storage facility. If we no longer require the use of your Personal Information, we will take reasonable steps to destroy or permanently de-identify it.
Accesssing our Personal Information
If the Company holds personal information about you, you can request access to that information. The request must be made in writing to the Company. Upon receiving this request, we will endeavour to respond to your request for access to the personal information within 20 working days after receiving this request.
Third Party Links
The Website may contain links to third party websites. A link to a third-party website is not an endorsement of the accuracy or trustworthiness of that website or its content and any information collected by such websites will be subject to that website’s privacy policy. We cannot and do not assume any responsibility for the privacy or security practices of any other websites that you may be able to access through our Website.
The Website and/or any electronic methods of communication, including without limitation social media, may be accessible through or contain connections to areas where you may be able to publicly post Personal Information, communicate with others, review services and submit media content. Prior to posting in these areas please read our Terms and Conditions and this Privacy Policy set out on the Website carefully. All the Information you post may be accessible to anyone with internet access and any Personal Information you include in your posting may be read, collected and used by others.
Correcting or updating personal information
If the Company holds personal information about you that is inaccurate, incomplete, misleading or out of date, of if you request it, the Company will take reasonable steps to correct the information. This request must be in writing to the Company. Upon receiving this request, we will endeavour to respond to your request within 20 working days after receipt.
How to Contact Us
If you have any queries or wish to make a complaint about a breach of this Policy, the Privacy Act or a privacy code that applies to us, you can contact or lodge a complaint to our Company using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
Our Company will respond to your query, or if a complaint has been made, investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing (which includes electronic communication via email or fax) of the relevant determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Contact Details:
Head Office:
128 Franklin Street, Adelaide, South Australia 5000
Hotline: 08 8203 2400
If you have any queries or wish to make a complaint about a breach of this Policy, the Privacy Act or a privacy code that applies to us, you can contact or lodge a complaint to our Company using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
Our Company will respond to your query, or if a complaint has been made, investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing (which includes electronic communication via email or fax) of the relevant determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
